2023 – Psychology Degree
2022 – Entrepreneurship Academy Trainer
2021 – Certified Consultant for Human Synergistics LSI/ GSI
2019 – Mindlearners Transformational Coaching Program
2016 – Best Training Program at the Contact Center Awards
2015 – Best Designer Award within WNS Learning Academy Global
2015 – Best Training Program at the Contact Center Awards
2010 – MSc in Financial Management
With over 14 years of HR experience, Laura has been working in learning since 2010. During this time she has been involved in designing and implementing award-winning development programs in a wide range of industries.
Laura’s experience ranges from co-designing and implementing corporate L&D strategy and overseeing organization-wide programs aimed at changing organizational culture and learning to the development and implementation of programs on topics like Customer Centricity, Emotional Intelligence and Leadership in large multinational organizations. She has also had the opportunity to work with varied audiences from top management to front-desk officers, from managers to doctors and nurses.
As part of the HUMANISTIC’s Coaching and Training Community, Laura has been working with multinational corporations as well as local companies, in a wide range of industries – pharma, insurance, manufacturing, retail etc. – creating and implementing fit-to-measure programs, particularly in the areas of leadership development, emotional Intelligence and customer service.
Areas of expertise: Emotional Intelligence, Customer Experience, Leadership
